Terms of service

Booking & Cancellation Policy

• Appointments can be made online or by contacting our team on (02) 8859 5300.
• A $50 deposit is required for all bookings, including consultations and treatments.
• For online bookings, your card details are securely stored and the deposit is processed within 24 – 48 hours.
• If a deposit cannot be processed due to insufficient funds, we will attempt to contact you. If contact cannot be made, your appointment will be cancelled.
• A pre-screening call is required to confirm treatment suitability. Please ensure your contact details are correct and that you are available to answer. Failure to complete pre-screening may result in cancellation.
• Appointment reminders are sent via SMS and email. Unconfirmed bookings within 48 hours of your appointment time may be automatically released.
• Deposit Variation: Some specialised or extended treatments require longer appointment times and therefore may attract a custom deposit amount to reserve your booking. This reflects the professional time and resources allocated exclusively to you.
  

• All new and existing clients must attend a consultation prior to any treatment they have not previously received at our clinic.
• Consultation Only: If you book a consultation only, the $50 deposit remains valid for six months and may be applied toward a future treatment.
• Consultation + Treatment: If you choose not to proceed with treatment on the day, the deposit will be redeemed as the consultation fee.

• Treatment suitability is at the sole discretion of the practitioner.
• If you are deemed unsuitable for a treatment, your deposit will be applied as the consultation fee.
• Practitioners may recommend alternative options or decline treatment where medically necessary.
• For all medical and aesthetic procedures, La Belle Cosmetics reserves the right to refuse treatment if, in the practitioner’s professional opinion, the client is not a suitable candidate.
• Deposits are non-refundable but remain valid for six months for future use.
  

• Certain services require an in-person consultation to confirm pricing.
• If time permits and the treatment is appropriate, it may be performed on the same day.
• If treatment is deferred, your deposit will roll over to your next confirmed appointment.
  

• Cancellations or reschedules made within 48 hours of your appointment will result in forfeiture of the deposit.
• Failure to attend without notice (no-show) will also forfeit the deposit.
• Repeated short-notice cancellations or no-shows may require full pre-payment for future bookings.
• Deposits remain valid for six months if cancellation notice is given more than 48 hours in advance.

• Clients arriving more than 10 minutes late may have their session shortened, rescheduled, or cancelled to avoid impacting subsequent clients.
• This may result in deposit forfeiture.
• Please contact us as soon as possible if you are delayed; while we will always try to accommodate you, extended time cannot be guaranteed.
  
  

• Day packages must be redeemed in full on the scheduled date and cannot be split or shared.
• Prepaid treatment courses must be paid in full prior to commencement and are non- refundable for change of mind.
• Please ensure you are ready to commit before purchasing prepaid services.

• Gift cards are valid for three (3) years from the original purchase date.
• Gift cards cannot be redeemed for cash, in part or in full.
• The balance remains as a credit and may be used toward any treatment service or retail product offered in-clinic.
• Lost or stolen gift cards cannot be replaced. Promotional or complimentary gift cards may have shorter validity as specified upon issue.

• Clinical photography is mandatory for documentation, compliance, and safety.
• Consent will be sought for any use beyond medical records.
• Refusal of required photography will result in treatment being declined.
  

• Children under 16 years are not permitted in the clinic, even if supervised.
• Children cannot wait in reception or accompany clients into treatment rooms.
  

• Results vary between individuals and outcomes cannot be guaranteed.
• Refunds are not available for change of mind, dissatisfaction with results, or for gift cards.
• Deposits are non-refundable but remain valid for six months, unless redeemed as a consultation fee.