Yes. All new clients are required to book an initial consultation before any treatment.

This allows our clinicians to assess your skin, review your medical history, discuss your concerns and create a personalised treatment plan that is safe and tailored to you.

Your consultation may be scheduled before or on the same day as your treatment, depending on suitability and clinical requirements.

Yes, we offer treatments suitable for sensitive skin. During your consultation, we carefully assess your skin type, sensitivity level and any existing conditions such as rosacea, eczema or barrier disruption.

Our team selects gentler options where needed and adjusts treatment intensity to ensure safety and comfort while still achieving results.

Downtime depends on the treatment you choose. Many skin treatments have little to no downtime, allowing you to return to normal activities quickly.

More advanced treatments such as skin needling or certain injectables may involve temporary redness, swelling or mild bruising. Your clinician will explain expected downtime during your consultation so you can plan accordingly.

Results vary based on the treatment, your skin type and your lifestyle.

Some treatments offer immediate results that continue improving over time, while others require maintenance treatments every few months. Your clinician will recommend a personalised maintenance plan during your consultation to help prolong your results safely and naturally.

Some treatments are not suitable during pregnancy or breastfeeding for safety reasons.

During your consultation, we will review what is safe and recommend alternative treatments designed to support skin health without any risk.

Pre and post care instructions are essential for optimal results and safety.

We will provide clear guidelines tailored to your treatment, including products to avoid beforehand and how to care for your skin afterwards to minimise downtime and support healing.

We recommend booking your appointment at least one to two weeks in advance, especially for evenings and weekends which are our most in-demand times.

For major events or weddings, we suggest booking several weeks ahead to allow for treatment planning and any necessary follow-up sessions.